Artificial intelligence is quickly asserting its hold on culture in today’s society. But it’s starting to show up in spaces one might not necessarily expect. The Doctor’s office. The healthcare landscape as is, is notoriously under strain and struggles to provide adequate help at times. Here we see an intersection between AI and healthcare, where AI is helping clinicians manage their time more effectively, but at what cost.
Heidi is an AI care partner that has created a scribe tool that is able to transcribe appointments and create documentation, saving clinicians mass amounts of time. The program runs with the consent of both the clinician and the patient and is responsible for creating a record of the appointment. The doctor is however always responsible to check over any AI created notes, working off a human in the loop model, to check for errors and make any adjustments necessary.
However, consenting to the use of AI in appointments, what are patients giving up? Mia Casey, associate product manager in growth at Heidi, explains how Heidi manages data security. They use a world class security system ensuring patient data is secure, use end to end encryption, not selling off any patient data, having all personal identifiers removed when data is processed, and through secure access to patient files that are easily traced back to users.
The AI scribe tool ultimately aims to save time to ease the strain on burnt out clinicians. But how is this extra time being used? To spend more time with patients? See more patients? Or to relieve an industry working at capacity?
And who is benefitting most from these tools? Patients? Clinicians? Or the system? Or is it a mix of the three?
Leave a Reply